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Privacy & Cookies Policy​

Dana’s Soul House
Effective Date: 01.10.2025
Last Updated: 01.10.2025

 

Dana’s Soul House, a brand by DD FZC (“Company,” “we,” “us,” or “our”) respects your right to privacy and is committed to protecting your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where applicable, international standards such as the EU General Data Protection Regulation (GDPR).

 

This Privacy & Cookies Policy (“Policy”) explains how we collect, use, disclose, and safeguard personal data when you use our Website hosted on Wix.com Ltd. (“Wix”) and when you purchase products or services through our online store.

 

1. Definitions

  • “Personal Data”: Any information relating to an identified or identifiable natural person.

  • “Processing”: Any operation performed on personal data (collection, storage, use, disclosure, etc.).

  • “Controller”: Company, which determines the purposes and means of processing.

  • “Processor”: Third parties, including Wix, payment providers, and service providers, acting on our behalf.

  • “Data Subject”: Any individual whose personal data is processed by us.

 

2. Categories of Personal Data Collected

We may collect and process the following personal data:

  1. Account & Identification Data: Name, email address, phone number, billing/shipping address.

  2. Transaction Data: Payment details, purchase history, order information.

    • Payment details are processed by third-party providers (e.g., Wix Payments, PayPal, Stripe, or other gateways). We do not store card information.

  3. Technical & Usage Data: IP address, device type, operating system, browser type, browsing behavior, and access times.

  4. Communications Data: Messages submitted through contact forms, customer service interactions, and newsletter subscriptions.

 

3. Legal Basis for Processing

We process personal data on the following grounds:

  • Consent: For newsletters, marketing communications, and optional cookies.

  • Contractual Necessity: To provide products and services purchased through our online store.

  • Legal Obligation: To comply with UAE regulations on e-commerce, data protection, and taxation.

  • Legitimate Interests: To maintain site security, prevent fraud, and improve our services.

 

4. Purposes of Processing

Your personal data may be processed for:

  1. Managing user accounts, processing orders, payments, and deliveries.

  2. Providing customer service and responding to inquiries.

  3. Sending order confirmations, invoices, and service updates.

  4. Sending marketing communications (with your consent).

  5. Analyzing Website performance and customer behavior to improve services.

  6. Complying with applicable laws, regulations, and court orders.

 

5. E-Commerce and Payment Processing

  • Our Website is hosted on Wix, which provides us with an online platform for e-commerce.

  • Payments are securely processed through Wix Payments or integrated third-party gateways (e.g., PayPal, Stripe).

  • We do not store or have direct access to sensitive payment data (e.g., credit card numbers).

  • Transactions comply with UAE e-commerce regulations and applicable financial security standards (PCI DSS).

 

6. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies (provided by Wix and third parties) to enhance functionality, analyze traffic, and personalize experiences.

  • Types of Cookies Used:

    • Essential Cookies: Required for the Website to function (e.g., shopping cart, secure login).

    • Analytics Cookies: To track website usage and improve performance (e.g., Google Analytics).

    • Marketing Cookies: To deliver targeted advertising and promotional content.

  • Your Choice: You may refuse or manage cookies via your browser settings. Note that disabling cookies may affect website functionality.

 

7. Data Sharing and International Transfers

  • We do not sell personal data.

  • We may share data with service providers (Wix, payment processors, hosting providers, couriers) strictly for business purposes.

  • Personal data may be stored and processed outside the UAE, including on Wix servers located globally. In such cases, appropriate safeguards are implemented under PDPL.

 

8. Data Retention

  • Account and order data will be retained for the duration required by UAE law (e.g., accounting and tax obligations).

  • Marketing-related data will be retained until you withdraw consent.

  • Technical data (cookies, analytics) are retained for a limited time as required for performance analysis.

 

9. Data Subject Rights

In accordance with UAE PDPL and applicable international laws, you may exercise the following rights:

  • Right of access to your personal data.

  • Right to rectification of inaccurate data.

  • Right to erasure (“right to be forgotten”).

  • Right to restrict or object to processing.

  • Right to data portability.

  • Right to withdraw consent at any time (without affecting prior lawful processing).

Requests should be directed to: danassoulhouse@gmail.com.

 

 

10. Security of Data

We implement technical and organizational measures to protect personal data against unauthorized access, misuse, alteration, or destruction. Wix also provides SSL/TLS encryption and PCI DSS–compliant payment processing.

 

11. Children’s Data

We do not knowingly collect personal data from children under 13. If such data is inadvertently collected, it will be promptly deleted.

 

12. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices of such websites.

 

13. Updates to This Policy

We may update this Policy periodically to reflect legal requirements or operational changes. Updates will be posted with the revised “Last Updated” date.

 

14. Contact Information

For privacy-related inquiries or to exercise your data protection rights, please contact:

Dana’s Soul House
Email: danassoulhouse@gmail.com
Location: United Arab Emirates

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